When you joined you received 8 freepost envelopes. Each envelope can hold a maximum of 2 cartridges. Simply place the empty cartridge(s) into the freepost envelope and pop into a post box (you don’t need to write an address or place a stamp). Please note that you can only send your cartridges using the freepost envelopes provided and no other envelopes will be accepted. You should not wrap the cartridges in any protective packaging as An Post will not deliver them – simply place the cartridge(s) directly into the envelope. When we receive the cartridges we will contact you via email to confirm we have received the cartridges. We will then replace the ink and post the cartridge(s) back to you. The entire process should take 3-4 working days but this is dependent on the postal system. We strongly recommend that you have a spare set of cartridges so that you can continue to print while the ink is being replaced. You can purchase spare cartridges by contacting the store your membership is held stating what you need. You can check which store your membership is held using the address on your freepost envelopes or on the welcome email you received when you joined.

The ink replacement process takes 3-4 working days however this is dependent on the postal system. We strongly recommend that you have a spare set of cartridges so that you can continue to print while the ink is being replaced. You can purchase spare cartridges by contacting the store your membership is held stating what you need. You can check which store your membership is held using the address on your freepost envelopes.

Your membership will be assigned to a Cartridge Green store. You can check which store your membership is held using the address on your freepost envelopes or on the welcome email you received when you joined. Contact details for this store can be found by clicking here. If you do not have any freepost envelopes please email clubhelp@cartridgegreen.ie.

If you selected a printer when joining, you will receive your printer and freepost envelopes within 3 working days provided your order was received by 12 noon. The printer and freepost envelopes will be delivered via courier. The courier will attempt to deliver the goods three times and will call you if you are not there. If you have not received your printer and freepost envelopes or received a call from the courier within 3 working days please forward your order confirmation email to clubhelp@cartridgegreen.ie outlining the problem.

Members renewing their membership will receive 8 freepost envelopes. These envelopes will be sent via postal service and you should receive these envelopes within 2 working days. This is obviously dependent on the postal service. If you have not received your envelopes within 3 working days please forward your order confirmation email clubhelp@cartridgegreen.ie outlining the problem.

When we received your cartridge(s) we sent you an acknowledgement email. If you did not receive this email we did not receive your cartridges and they are still in the postal system. If you did receive the acknowledgement email you should expect to receive your cartridge(s) in 2-3 working days. Again this is dependent on the postal system. If you have not received your cartridge(s) within 4 working days please reply to the acknowledgement email if you received it and if you did not get an acknowledgement email you should contact the store your membership is held. You can check which store your membership is held using the address on your freepost envelopes or on the welcome email you received when you joined.

Your membership can work perfectly well with one set of cartridges but when the ink is being replaced the printer will not operate as we will have your cartridges. We strongly recommend you purchase a spare set of cartridges so that you can rotate the cartridges and operate the printer at all times. You can purchase spare cartridges by contacting the store your membership is held stating what you need. You can check which store your membership is held using the address on your freepost envelopes or on the welcome email you received when you joined.

You received 8 freepost envelopes when you joined. Each envelope holds a maximum of 2 cartridges. In order to ensure the safety of the cartridges we will only accept cartridges using these freepost envelopes. If you require more freepost envelopes please contact the store your membership is held. You can check which store your membership is held on the welcome email you received when you joined. If you don’t have this email you should email clubhelp@cartridgegreen.ie outlining your problem. The cost per additional envelope is 55 cent.

Yes. The freepost envelope holds a maximum of 2 cartridges. Please note you should not wrap the cartridges in any protective packaging as An Post will not deliver them – simply place the cartridge(s) directly into the envelope.

Yes of course. You can check which store your membership is held using the address on your freepost envelopes or on the welcome email you received when you joined. This is the store you can use.

If you are experiencing difficulty with your cartridges please contact the store at which your membership is held and they will be happy to assist you and get you back printing as quickly as possible. You can check which store your membership is held using the address on your freepost envelopes or on the welcome email you received when you joined.

If this occurs, remove the cartridge(s) from the printer and insert back into the printer very slowly ensuring you hear a click. If this does not resolve the issue after two or three attempts there may be an issue with the cartridge. If you are experiencing difficulty with your cartridges please contact the store at which your membership is held and they will be happy to assist you and get you back printing as quickly as possible. You can check which store your membership is held using the address on your freepost envelopes or on the welcome email you received when you joined.

If you are experiencing difficulty with your printer please contact the store at which your membership is held and they will be happy to assist you and get you back printing as quickly as possible. You can check which store your membership is held using the address on your freepost envelopes or on the welcome email you received when you joined.

If the quality of the print is not 100% then please run a print-head cleaning procedure. Instructions to do so can be found in your printer manual. If the quality is still poor having completed a print-head clean (please note more than one head clean may be necessary) please contact the store at which your membership is held and they will be happy to assist you and get you back printing as quickly as possible. You can check which store your membership is held using the address on your freepost envelopes or on the welcome email you received when you joined.

For any issues with connecting your printer to your wireless network or connecting to your computer please contact the printer manufacturer and/or your broadband provider directly for assistance. They are the best people to sort out any problems you may be having with connectivity.

For any driver or installation issues please contact your printer manufacturer directly.

A two year warranty is provided with Club Membership printers

If you received a wireless printer then a USB cable is not necessary. The printer will connect to your computer via your wireless broadband. Unfortunately USB cables are not supplied with wired printers. Should you require a USB cable please call the Cartridge Green store at which your membership is held. You can check which store your membership is held using the address on your freepost envelopes or on the welcome email you received when you joined.

If your printer arrives damaged then please contact the store at which your membership is held as quickly as possible and we will arrange to get the printer replaced. You can check which store your membership is held using the address on your freepost envelopes or on the welcome email you received when you joined.