Write your membership number on the front of the freepost envelope in the section provided (if you do not put your membership number on the envelope we will not know that the cartridges came from you and will not be able to return them)
Place your empty cartridge(s) into the freepost envelope and pop them into a post box (you don’t need to write an address or place a stamp).

Please observe the following rules regarding postage using the freepost envelopes:

• A maximum of 2 cartridges per envelope only
• Do not wrap the cartridges with any protective packaging. Simply place the 1 or 2 cartridges directly into the envelope
• Cartridges will only be accepted with the Cartridge Green freepost envelopes. No other envelopes are permitted to be used

Warning: Failure to observe any of these rules may lead to a delivery failure for your cartridges

When we receive the cartridges we will email you to confirm that we have received the cartridges
We will then replace the ink and post the cartridge(s) back to you

Alternatively you can drop into the Cartridge Green store where your membership is held and get them refilled right away.

Your membership is held at the Cartridge Green store you joined so if you require your ink to be replaced, bring the empty cartridges to this store where they will be refilled and returned to you. Remember you can only refill cartridges that have the Club Cartridge Green barcode on them.

The ink replacement process takes between 48 hours if you use the freepost envelopes. However, delays may occur as a result of the postal system. If you use a Cartridge Green store you can get your ink replaced within one hour.

Your membership is held at the store you joined. If you joined online, your membership will be assigned to a Cartridge Green store. You can check which store your membership is held at using the address on your freepost envelopes or on the welcome email you received when you joined. Contact details for this store can be found by clicking here. If you do not have any freepost envelopes or cannot find the welcome email please email clubhelp@cartridgegreen.ie.

After joining online, you should expect to receive your printer and freepost envelopes within 3 working days provided your order was received before 12 noon. The printer and freepost envelopes will be delivered via courier. The courier will attempt to deliver the goods three times and will call you if you are not there. If you have not received your printer and freepost envelopes or received a call from the courier within 3 working days please forward your order confirmation email to clubhelp@cartridgegreen.ieoutlining the problem. Members who joined in a Cartridge Green store will receive their printer when they joined.

Existing online members that are renewing their membership will receive an additional 8 freepost envelopes. These envelopes will be sent via postal service and you should receive these envelopes within 2 working days of renewal. This is obviously dependent on the postal service. If you have not received your envelopes within 3 working days please forward your order confirmation email clubhelp@cartridgegreen.ie outlining the problem.

When we received your cartridge(s) we sent you an acknowledgement email. If you did not receive this email we did not receive your cartridges and they are still in the postal system. If you did receive the acknowledgement email you should expect to receive your cartridge(s) in 2-3 working days. Again this is dependent on the postal system. If you have not received your cartridge(s) within 4 working days please reply to the acknowledgement email if you received it and if you did not get an acknowledgement email you should contact the store your membership is held at. You can check which store your membership is held using the address on your freepost envelopes or on the welcome email you received when you joined.

Your membership can work perfectly well with one set of cartridges but when the ink is being replaced the printer will not operate as we will have your cartridges. We strongly recommend you purchase at least a spare black cartridge as this is the most commonly used and you are entitled to a link a total of 5 cartridges to your membership. You can purchase spare cartridges by contacting the store where your membership is held stating what you need. You can check which store your membership is held using the address on your freepost envelopes or on the welcome email you received when you joined.

If you joined online you received 8 freepost envelopes. Each envelope holds a maximum of 2 cartridges. In order to ensure the safety of the cartridges we will only accept cartridges using these freepost envelopes. If you require more freepost envelopes please contact the store your membership is held at. You can check which store your membership is held at on the welcome email you received when you joined. If you don’t have this email you should email clubhelp@cartridgegreen.ie outlining your problem. The cost per additional envelope is the standard postal charge for a standard letter at the time.

Yes. The freepost envelope holds a maximum of 2 cartridges. Please note you should not wrap the cartridges in any protective packaging as An Post will not deliver them – simply place the cartridge(s) directly into the envelope. If you place more than two cartridges into an envelope you will be charged the excess postage.

Yes of course. You can check which store your membership is held at using the address on your freepost envelopes or on the welcome email you received when you joined. This is the store you can use and your cartridges will be refilled as quickly as possible.

If you are experiencing difficulty with your cartridges please contact the store at which your membership is held and they will be happy to assist you and get you back printing as quickly as possible. You can check which store your membership is held at using the address on your freepost envelopes or on the welcome email you received when you joined.

If this occurs, remove the cartridge(s) from the printer and insert back into the printer very slowly ensuring you hear a click. If this does not resolve the issue after two or three attempts there may be an issue with the cartridge. If you are experiencing difficulty with your cartridges please contact the store at which your membership is held and they will be happy to assist you and get you back printing as quickly as possible. You can check which store your membership is held at using the address on your freepost envelopes or on the welcome email you received when you joined.

If you are experiencing difficulty with your printer please contact the store at which your membership is held and they will be happy to assist you and get you back printing as quickly as possible. You can check which store your membership is held using the address on your freepost envelopes or on the welcome email you received when you joined.

If the quality of the print is not 100% then please run a print-head cleaning procedure. Instructions to do so can be found in your printer manual. If the quality is still poor having completed a print-head clean (please note more than one head clean may be necessary) please contact the store at which your membership is held and they will be happy to assist you and get you back printing as quickly as possible. You can check which store your membership is held using the address on your freepost envelopes or on the welcome email you received when you joined.

For any issues with connecting your printer to your wireless network or connecting to your computer please contact the printer manufacturer and/or your broadband provider directly for assistance. They are the best people to sort out any problems you may be having with connectivity.

For any driver or installation issues please contact your printer manufacturer directly.

The printer warranty is offered by the printer manufacturer and may vary. Most standard warranties are one year but in some cases it can be two. Cartridge Green tries to stick to manufacturers that offer two year warranties but this is not always possible.

If you received a wireless printer then a USB cable is not necessary. The printer will connect to your computer via your wireless broadband. Unfortunately USB cables are not supplied with wired printers anymore. Should you require a USB cable please call the Cartridge Green store at which your membership is held. You can check which store your membership is held using the address on your freepost envelopes or on the welcome email you received when you joined.

If your printer arrives damaged then please contact the store at which your membership is held as quickly as possible and we will arrange to get the printer replaced. You can check which store your membership is held using the address on your freepost envelopes or on the welcome email you received when you joined.

Unfortunately this is not possible. If you choose the pay monthly option or are a pay monthly customer currently, we can only accept payment using a credit card. This is because you are set up on our subscription service for 12 payments in total.

If you paid a deposit when you joined, this deposit is refunded back to you when 12 consecutive monthly payments have been made using your credit card. A full refund will be made to your credit card within a few days of your 12th consecutive payment clearing our bank account. As per the Club Cartridge Green Terms and Conditions if monthly payments cease they you will be contacted and given 5 working days to recommence payments during which time your membership will be suspended and no refills permitted. If payments do not recommence within 5 days your membership will be terminated and your deposit is forfeited.

Your credit card will be charged around the same date every month. The date may be different if it falls on a weekend or bank holiday. This is the same date you joined. So for example, if you joined on January 23rd, your remaining 11 monthly payments will be made on or around the 23rd of each of the remaining 11 months.