If your question does not appear on the list below then please feel free to contact one of our stores directly
Can my cartridge be refilled?
The vast majority of inkjet and laser cartridges can be refilled or remanufactured. There are thousands of different printer cartridges on the market so the quickest way to find out is to call one our stores directly and give them the make and model of your cartridge and they’ll be able to tell you straight away.
Can you recommend a printer to me?
Yes we can but first of all we need to know what your printing needs are. The biggest mistake you can make is to choose the printer on price. Generally the cheapest printers are the most expensive to run.
Take a look at our "Need help buying a printer?" section for a full guide on how to choose the best printer.
I bought a printer recently but didn’t realise the cartridges would cost so much, can you help me?
Yes. This is a common complaint from customers. Printer manufacturers depend on you purchasing replacement cartridges for your printer. This is why printers are now so cheap to buy or even free, but the cartridges costs are huge. We can help by refilling your cartridges and offering your huge savings. In addition, many printers are sold with cartridges that contain very little ink. Often Cartridge Green can refill these cartridges to a much higher volume meaning they will last much longer.
I recently bought a new printer but the cartridges only printed 20 to 40 pages. Is there a problem with my cartridges/printer?
No there is no problem with the printer or the cartridges. In the last few years printer manufacturers have started selling printers with cartridges that are known as "starter" or "introductory" cartridges. Generally these cartridges contain less than 50% of the ink or toner that is in the cartridge that you would have to buy to replace it.
However instead of buying a new replacement cartridge, often times we can refill these cartridges with much more ink than they came with so that you get as much out of it as you would from the new replacement. Alternatively you should consider joining Club Cartridge Green where you get a new printer and ink supply for a year!
Does the ink supplies indicator on my printer work?
Ink supplies indicators can be notoriously inaccurate. Cartridge Green has come across many instances where indicators showing ink empty still have a considerable amount of ink in the cartridges and indicators showing that ink is remaining are actually empty! Cartridge Green always recommends to our customers that the best indicator of when a cartridge is running low is a physical deterioration in the print quality on the page that is printed. When you notice this, bring the cartridge to Cartridge Green immediately and do not continue to print as to do so may damage the print head irreparably. Cartridge Green can also advise customers on how to override ink supplies indicators on your printer to ensure a message does not continuously appear on your screen about low ink levels.
Can you refill Dell®™ cartridges?
Yes, Dell cartridges can be refilled. When you place the refilled cartridge back into your printer it will still show that it is empty. This is due to a mechanism in the printer that recognises a used cartridge. This isn’t a problem as the refilled cartridge will print just as much. For any printer (including a Dell), the best indicator of when a cartridge is running low, is a physical deterioration in the print quality. We also recommend that you keep a spare cartridge at hand so that you never run out. As you know ordering cartridges from Dell can be a painful process!!
Dell Series 21,22,23 and 24 cartridges cannot be refilled and in this case we recommend replacing your printer.
How many times can a cartridge be refilled?
Cartridge Green’s record is 9 times for one lucky customer in Tipperary with an ink cartridge! There are two types of cartridges – ink tanks and print-head cartridges. Print-head cartridges can be refilled on average 3 times, but ink tanks can be filled a lot more than that. Like any working part, wear and tear does eventually take its toll. Cartridge Green vigorously test cartridges before giving them back to customer and if there is a problem the customer is always informed. We always have replacement cartridges in store so you will always be able to print.
How long does it take to refill a cartridge?
A lot of cartridges can be refilled while you wait but for some it can take up to an hour. Our emphasis on superior product quality will dictate the time it will take and we will never compromise on this. Your cartridge will be pre-tested and inspected and then you will be told exactly how long it will take.
Is the print quality from a refill as good as a new cartridge?
In many cases the quality can be better. You must remember however that you are reusing a product that has been designed for single use. Wear and tear does happen and after refilling a number of times the quality will diminish. If the quality is not to the Cartridge Green standard, we will inform the customer and show them a test print. We always have replacement cartridges in store so you will always be able to print.
Do refills last as long as new cartridges?
Yes they do and in many cases longer! Whenever we are able to put more ink into your cartridge than it came with originally, we do so. This gives you a higher yield compared to what you got with the original cartridge.
Do you recycle cartridges?
Cartridge Green is not a recycling facility but we will always take in cartridges that we can refill and reuse. You are very welcome to visit any of our stores to discuss what cartridges you have.
Will you take back my old printer and recycle it?
Yes. All Cartridge Green stores are WEEE registered. When you purchase a new printer from us we will gladly take back your old printer and recycle it. If you are considering purchasing a new printer, Club Cartridge Green members receive a new printer and a year’s supply of ink.
My laser printer is giving me a message saying “replace toner/toner empty” and won’t continue to print even though the print quality is fine. What can I do?
Often laser printers are defaulted by the manufacturer to stop printing when a toner is low but not actually empty. Again this is a trick to get you to go out and buy a new toner ever though there may be up to 20% of the toner in your cartridge still remaining. Generally there is a setting that can be changed to "Continue to Print" even though the toner low warning has been triggered. It’s usually in the printer set up menu. In some cartridges this could get as much as an additional 1,000 pages out of your cartridge before print quality begins to be affected.